Return & Refund Policy
UXArea provides digital training and professional services rather than physical goods. This policy explains when a refund may be available and how an approved refund is processed.
Effective date: 1 September 2026Version 1.0Jordan · Mandatory consumer rights preserved
UXArea provides digital training and professional services rather than physical goods. Accordingly, there are generally no physical products to return.
This policy explains when a refund may be available, how refunds are assessed for training courses, consulting engagements and managed design talent, and how approved refunds are returned to the original payment method.
Nothing in this policy limits or excludes any mandatory consumer rights or other rights that cannot lawfully be excluded under applicable Jordanian law.
Masahet Al Tajroba For Information Technology Ltd
Trade name: UXArea
Address: Amman, Jordan
Email: hello@uxarea.com
Website: https://uxarea.com
2.1 Refund Eligibility
A refund may be available where one or more of the following applies:
- A cancellation is accepted under the applicable Cancellation Policy.
- UXArea cancels a service and does not provide the agreed service, subject to the applicable remedy.
- A service is materially different from the service description or agreed scope.
- A service is not delivered as agreed and the issue cannot reasonably be corrected, where a refund is an appropriate remedy.
- A duplicate or clearly incorrect payment has been made.
- Any refund is otherwise required by applicable law.
2.2 Digital Course Access
Because online courses may provide immediate access to digital content, access to course materials or other digital content may affect discretionary refund eligibility once access has been provided. This does not affect any mandatory rights available under applicable law.
2.3 Defective or Materially Non-Conforming Services
If a customer believes that a UXArea service was not delivered as described or contains a material service issue, the customer should contact UXArea promptly at hello@uxarea.com. UXArea will review the matter and, where appropriate, seek to correct the issue, provide a replacement or rescheduled service, or provide a refund or other remedy where applicable.
2.4 Consulting Services
For consulting services, including UX Audit Reports and AI-Ready Design Systems, any refund will normally take into account work already completed, approved milestones, deliverables already provided, and the terms of the applicable SOW or service agreement.
2.5 Managed Design Talent
Refunds, credits, replacement arrangements, or termination charges for Managed or Dedicated Design Talent are governed by the applicable commercial agreement and SOW.
2.6 Duplicate or Incorrect Payments
If a customer is charged more than once for the same transaction or pays an incorrect amount due to a technical or processing issue, UXArea will review the transaction and, where appropriate, refund the duplicate or excess amount.
2.7 Refund Method and Timing
Approved refunds will normally be made to the original payment method. Processing times vary by the payment gateway, acquiring bank, card network, and the customer's issuing bank. UXArea cannot guarantee the exact date on which a bank or card issuer will post the refund.
2.8 Payment Processing Fees
UXArea will not use payment-processing charges to improperly reduce a refund that is legally required. Any treatment of fees for discretionary cancellations will be based on the applicable service terms and will be communicated where relevant.
2.9 Chargebacks and Payment Disputes
Customers are encouraged to contact UXArea first so that the issue can be reviewed and resolved promptly. Where a chargeback or payment dispute is raised, UXArea may provide relevant transaction, order, delivery, and communication records to the payment gateway, acquirer, card network, or other authorized party as necessary to respond to the dispute. Nothing in this section limits a customer's legal rights.
2.10 Fraudulent Transactions
UXArea may investigate transactions that appear unauthorized, fraudulent, or inconsistent with normal payment activity, and may cooperate with the payment provider, acquiring bank, card issuer, or relevant authorities where required or permitted by law.
For refund, payment, or service questions, contact UXArea at hello@uxarea.com.