Cancellation Policy

1.1 General Cancellation Principles

The following principles apply to every cancellation request, whatever the service purchased.

• Cancellation requests should be submitted as soon as reasonably possible by email to hello@uxarea.com.
• The applicable cancellation and refund treatment may depend on the service purchased, whether the service has started, and the amount of work or access already provided.
• Where a written proposal, Statement of Work (SOW), service agreement, or enterprise contract contains specific cancellation terms, those terms will apply to the relevant engagement, subject to mandatory legal rights.
• UXArea will communicate any applicable cancellation charges or refund amount clearly before processing the cancellation.

1.2 Training Courses

• Requests made before the scheduled course start may generally be eligible for cancellation and refund, subject to any clearly disclosed course-specific conditions.
• Once a course has started, access has been provided, or substantial course materials have been delivered, refund eligibility may be limited to the extent permitted by applicable law and the terms disclosed at purchase.
• Where appropriate, UXArea may offer a transfer to another available course date instead of a refund.

1.3 Course Rescheduling

If a customer cannot attend a scheduled training session, UXArea may, at its discretion and subject to availability, transfer the registration to another scheduled session. Any applicable rescheduling conditions will be communicated to the customer.

1.4 Private UX Design Training

For private team training, cancellation terms will normally be agreed in the proposal or SOW. Because private training requires trainer scheduling and preparation, cancellation charges may apply where work has already been scheduled, prepared, or delivered.

1.5 Professional Consulting

Consulting engagements, including UX Audit Reports and AI-Ready Design Systems, may be cancelled in accordance with the applicable SOW or service agreement. Fees for work already performed, approved milestones, or non-cancellable third-party costs may be retained where lawfully applicable.

1.6 Managed / Dedicated Design Talent

Managed Design Talent engagements are governed by the applicable commercial agreement and SOW, including notice periods, engagement duration, replacement arrangements, and applicable fees.

1.7 Cancellation by UXArea

UXArea may cancel or postpone a service where reasonably necessary, including where a course does not reach a viable minimum number of participants, a trainer becomes unavailable, or circumstances outside UXArea's reasonable control affect delivery. Where UXArea cancels a service and a refund is applicable, UXArea will communicate the available remedy to the customer.

1.8 How to Request Cancellation

Send your request to hello@uxarea.com and include the following details so that UXArea can identify your purchase and respond quickly:

• Your full name.
• The email address used for the purchase.
• The transaction or reference number, if available.
• The service purchased and the purchase date.
• The reason for cancellation.

1.9 Refund Processing

Where a refund is approved, UXArea will generally issue it through the original payment method. The time required for the refund to appear in the customer's account may depend on the payment gateway, acquirer, card network, and issuing bank.

Refund eligibility, assessment, and processing are set out in full in the UXArea Return & Refund Policy, which should be read together with this Cancellation Policy.